Delivery & Returns
We currently only ship within the UK. Please see our shipping options at checkout. When you place an order with us, we aim to dispatch it within 3 working days (often much sooner, and occasionally the same day!).
Shipping options can be reviewed on the order page before completing your order. If you have any questions regarding shipping, please contact us.
Royal Mail 2nd Class: is an estimated delivery time of 2 to 4 working days. The time scale is used as a guide and not guaranteed.
Royal mail 1st Class: The estimated delivery time for this service is 1 to 3 working days. Once again the time scale is used as a guide and not guaranteed.
Next Working Day: This service is only available for a UK Mainland delivery address (excludes Scottish Highlands). Orders placed before 11am Monday to Friday (excluding public holidays) will aim to be dispatched the same day. Please note that the delivery time can be up until 6pm and a signature will be required upon delivery. We currently cannot offer a Saturday delivery service so all orders placed before 12pm on Friday will be delivered on Monday (excluding public holiday).
Christmas Returns Policy
We have extended our usual return period for Christmas. Any purchases made online between 1 November and 24 December 2023 can be returned up until 15 January 2024. For purchases made from 25 December onwards, our normal refund policy of 14 days will apply.
RETURNS AND REFUNDS
If the item/s you have ordered isn't right, you have 14 days to return to us at the below address. This return will be at your own cost.
All items must be returned with the original tags and where the tags aren't attached unfortunately a refund won't be given. When we receive your items back at store they will be inspected and where the item complies with the above a full refund will be given within 14 days and you will be notified by email.
To return the item at your own cost please send to the below address.
If the item you have ordered is faulty, please send back to the above address, once the item is received back instore, we will inspect it and a replacement, or a full refund will be given.
Buying In Store
Change of Heart
If you get home and have a change of heart you are more than welcome to bring the item back within 14 days and we will offer you an exchange or a credit note. Please note our policy for exchanges and credit notes are 14 days on full price items and 7 days for Sale items.
If you find a fault with the item you have bought, please get the item back to store within 28 days where we will inspect the item and offer a full refund or a replacement.
If you have any queries, please call the store on 01904 612489 and a member of staff will help you.
Credit/Debit card payments will normally be processed within 2 days of your order being received and can take 5-10 working days to for your card provider to credit your account.
PayPal payments will normally be processed within 2 days of your order being received in store and will usually appear immediately on your account.
If you would like to know if your return has been received in store or to check on the progress of your refund, please call 01904 612489 and our team will be happy to help.
ONLINE RETURNS ADDRESS
Leia Lingerie 6 Spurriergate York YO1 9QR